Global
Unlock cross-border sales with Swap’s full-service solution for duties, taxes, compliance, and localized shipping.
By Rez and 1 other2 authors61 articles
What is Voila and Why Do We Use It?Explains what Voila is, why shipments are routed through it instead of directly to carriers, and the key benefits it provides around duties, taxes, and compliance.
Voila System Side vs Reseller Side — Which to UseClarifies the difference between the Voila system side and reseller side, and confirms that the system side must always be used for troubleshooting shipment issues.
How to Troubleshoot a Failed Shipment in VoilaStep-by-step guide for diagnosing failed shipments in Voila, including how to read transaction requests, identify whether the error is carrier-side or Dispatch Cloud-side, and when to use Postman for advanced…
Service Presets — What They Are and Who Can Change ThemCovers what service presets are in Voila, why only specific people can modify them, how support staff can view preset information for a brand, and the naming conventions used for…
Bypass Services — When to Use and When to AvoidExplains what bypass services are, why they carry financial risk by skipping duty and tax enrichment, and the guidance for Fin on when not to suggest them.
Voila Integration Scope — Which WMS Providers Are SupportedOutlines which WMS and 3PL providers have full Voila integrations, what happens when a provider is not integrated, and where to find the current integration source of truth.
Getting started with Swap GlobalThis article walks you through everything you need to do to set up Swap Global on your Shopify store for the first time.
Swap Global: feature referenceThis article explains the key features available in Swap Global and how each one works.
Getting started with the Magento extension: overview and integrationThis article explains how the Swap Magento Extension works and walks you through the end-to-end process of integrating your Magento 2 store with Swap.
Installing the Swap Global App in Shopify
Pricing Strategies & TLC
Learn how Swap Global calculates pricing, including Total Landed Cost and VAT-inclusive strategies.
Total Landed Cost (TLC) Inclusive Pricing
Getting started with the Pricing Strategies LabThis article explains what the Pricing Strategies Lab is and walks you through how to create, manage, and monitor pricing strategies for your international markets.
Tax-Inclusive Pricing
Understanding Pricing ZonesThis article explains what pricing zones are, how they work, and the settings available when creating or editing one.
How to Create a Pricing ZoneThis article walks you through creating a new pricing zone in the Swap Dashboard, from navigation to saving your settings.
Duty-Inclusive Pricing
Shipping & Delivery Zones
Configure international shipping thresholds, zones, and free shipping options in Swap and Shopify.
How to Set Up Free Shipping Thresholds
Managing Shipping Zones in Swap
How to Create, Expand, or Activate a Shopify Market
Setting Up a New Country Within Swap Global
Custom Fees in Swap Global
Understanding Shipping Zones
Shipping Zone Configuration Settings
How to manually set up a Domestic Shipping ZoneThis article explains how to override Swap's default domestic zone detection when you fulfil orders from a country that differs from your store's registered address.
Split Shipments
Developers
Technical guides and setup instructions for developers.
Magento Extension: Installation Guide for Developers