Global
Learn how to scale internationally with confidence, applying the right tax strategies to the right markets and guaranteeing your customers a total landed cost.
By Guido and 1 other2 authors57 articles
- Getting started with Swap GlobalThis article walks you through everything you need to do to set up Swap Global on your Shopify store for the first time.
- Swap Global: feature referenceThis article explains the key features available in Swap Global and how each one works.
- Installing the Swap Global App in Shopify
- Getting started with the Magento extension: overview and integrationThis article explains how the Swap Magento Extension works and walks you through the end-to-end process of integrating your Magento 2 store with Swap.
- How to install the Swap Magento ExtensionThis article explains how to install the Swap Magento Extension on a Magento 2 instance. Installation requires server access and should be performed by a developer familiar with managing Magento…
Tax & Pricing Strategies
Learn how Swap Global calculates pricing, including Total Landed Cost and VAT-inclusive strategies.
- Total Landed Cost (TLC) Inclusive Pricing
- Getting started with the Pricing Strategies LabLearn how to create and manage pricing strategies in the Pricing Strategies Lab, including how to schedule strategies and understand their status lifecycle.
- Tax-Inclusive Pricing
- Understanding Pricing ZonesThis article explains what pricing zones are, how they work, and the settings available when creating or editing one.
- How to Create a Pricing ZoneThis article walks you through creating a new pricing zone in the Swap Dashboard, from navigation to saving your settings.
- Duty-Inclusive Pricing
Shipping & Delivery Zones
Configure international shipping thresholds, zones, and free shipping options in Swap and Shopify.
- How to set up free shipping thresholds in Swap GlobalThis article explains how to configure free shipping for specific order value or weight thresholds within a shipping zone.
- How to manage shipping zones in Swap GlobalThis article explains how to modify, expand, activate, deactivate, and delete existing shipping zones in Swap.
- How to create, expand, or activate a Shopify MarketThis article explains how to create, activate, deactivate, and expand Shopify Markets — the prerequisite for enabling cross-border sales through Swap Global.
- How to set up a new country in Swap GlobalThis article walks you through enabling cross-border sales to a new country in Swap Global.
- Understanding custom fees in Swap GlobalThis article explains what custom fees are in Swap Global, the types available, and how they appear at checkout and in order details.
- Understanding shipping zones in Swap GlobalThis article explains what shipping zones are in Swap Global, what they control, and how they relate to Shopify Markets.
- Shipping zone configuration settingsThis article explains every configuration setting available within a shipping zone in Swap, so you know what each option does when creating or editing one.
- Understanding Shopify MarketsThis article explains how Shopify Markets works, how it relates to shipping zones, and what to consider when setting up international markets alongside Swap Global.
- How to manually set up a Domestic Shipping ZoneThis article explains how to override Swap's default domestic zone detection when you fulfil orders from a country that differs from your store's registered address.
- Understanding split shipmentsThis article explains what split shipments are in Swap Global, how Swap handles orders fulfilled from multiple warehouses, and what to check in Shopify.
- How to create a shipping zoneThis article explains how to create a new shipping zone in Swap, either by building one from scratch or by importing your existing Shopify zones.
- Getting started with Tax HubThis article explains how Tax Hub works and walks you through setting it up so Swap can track your US tax obligations and manage registrations on your behalf.
- How to manage domestic and international tax settings in ShopifyThis article explains how to configure Shopify's tax settings to work correctly alongside Swap Global — including when to disable international tax collection, how to handle VAT-inclusive pricing, and how…
- Understanding tax filing reportsThis article explains what tax filing reports are in Swap, what each column means, and how to use filters to track your filings.
- Tax Breakdown in Shopify Checkout
- Tax Reports Dashboard
- Tax Strategies
- Understanding tax breakdown in Magento checkoutThis article explains how the Swap Global Tax Breakdown Extension works in Magento 2, what charges are shown, and where the breakdown appears across your store.
- Understanding tax configurationThis article explains how to use the Tax Configuration page in Swap to control where sales tax and VAT are collected based on your business's tax obligations.
- Understanding tax liability reportsThis article explains what tax liability reports are in Swap, what each field means, and how to download transaction-level data for your records.
- How to add Swap Global to a manual orderThis article explains how to apply a Swap Global shipping rate when creating a manual order in Shopify.
- How to handle shipping discounts with Swap GlobalThis article explains how free-shipping discount codes interact with taxes and fees in Swap Global.
- How to export global ordersThis article explains how to export your Swap Global orders as a CSV file from the Swap Dashboard.
- How to set up POS orders with Swap GlobalThis article explains how Swap Global handles cross-border orders placed through Shopify Point of Sale (POS), and what's needed to enable POS support.
- How to configure the Swap Magento ExtensionThis article explains how to configure the Swap Magento Extension on a Magento 2 instance after installation.
- Understanding order summary & shipping line breakdowns in the checkout extensionThis article explains the two Swap Global checkout extensions for Shopify Plus — Order Summary Breakdown and Shipping Line Breakdown — what they display, how they're configured, and how to…
- Manufacturer & MID Codes
- Troubleshooting pricing issuesCommon causes of pricing discrepancies in Swap Global, and how to resolve each one.
- Troubleshooting Swap rates not appearing in checkoutThis article explains what to do if Swap shipping rates are not appearing at checkout or when manually creating an order in Shopify.
- Troubleshooting shipping label generation issues for exchange ordersCommon causes of shipping label generation failures for exchange orders, and how to resolve them.
- How to handle an incorrectly shipped orderIf a customer receives the wrong item, there are two ways to resolve this in Shopify. The right approach depends on whether you want to process an exchange or a…
- Understanding platform variances between Swap and ShopifyThis article explains what platform variances are, why they occur, and how to interpret positive and negative variance values in your Swap Dashboard.
- Troubleshooting duties and taxes not calculating for Shopify ordersWhy duties and taxes may not be calculated for Shopify orders processed through Swap, and how to resolve each cause.
Integrations
Information about Global integrations
- ShipTheory x Swap Integration Setup
- Reference guide: WMS and label printing technologies that integrate with SwapA list of warehouse management systems (WMS) and label printing technologies with plug-and-play integrations with Swap Global.
- Swap Label Printer
- How to connect Mintsoft to SwapHow to enable Swap as a carrier in Mintsoft and connect your API account, so you can generate accurate shipping labels and commercial invoices for cross-border shipments.
- Order Editing IntegrationThis article explains how to enable the Swap Global integration with the Order Editing app so that duties and taxes are automatically recalculated whenever a customer edits their order after…
- How to integrate Swap with PimentoThis article explains how to connect your Swap account to Pimento using your API credentials, so you can use Swap's international shipping services directly within Pimento.
- How to integrate your 3PL or WMS with Swap Global for accurate shipping labelsHow to connect your 3PL or WMS with Swap Global to generate accurate international shipping labels — compare plug-and-play and API integration options.
Compliance Hub
Manage your compliance data and run health checks in Swap's Compliance Hub.
- Understanding Compliance HubExplains what Compliance Hub is, the five types of product compliance data it manages, and how that data keeps shipments moving through customs and flows into commercial invoices.
- How to manage your compliance data in Compliance HubThis article walks you through fixing or updating each type of compliance data in Compliance Hub: HS Codes, Country of Origin, Unit Cost, manufacturer details and MID Codes, and Custom…
- How to upload compliance documentation in Compliance HubSome product categories need supporting documents for customs clearance. This article explains which categories require documentation and how to upload, replace, and manage those documents in Compliance Hub.