This article covers the most common causes of pricing discrepancies in Swap Global — including prices that differ between the storefront and checkout — and how to resolve each one.

If customers see a different price at checkout than on the storefront, the most common cause is tax being collected by both Shopify and Swap. Shopify tax collection needs to be disabled for all countries where Swap is handling duties and taxes.

To disable Shopify tax collection for international markets:

For a step-by-step walkthrough, see How to remove taxes and duties from international markets.

If you use VAT-inclusive pricing, you also need to ensure Shopify isn't adding tax on top. In Settings > Taxes and duties, make sure: Include sales tax in product price and shipping rate is enabled.

For more on this, see VAT-inclusive pricing.

Apps that manage discounts, currency conversion, or dynamic pricing can interfere with how Swap displays prices.

To identify whether an app is causing the issue:

If Shopify cannot determine a customer's location until they enter their address at checkout, prices may display inconsistently. Enabling country/region redirection lets Shopify detect the customer's location earlier, which ensures correct price and tax calculations from the start.

To enable this:

After making changes, clear your browser cache and cookies and test your store in an incognito window — this removes cached data and lets you see prices exactly as a customer would.