Returns V2
Streamline the returns process with automation, flexible options, and global logistics support to improve customer loyalty.
By Guido1 author80 articles
Getting Started
Learn the basics of managing returns, including how to create returns, issue refunds, process exchanges, and offer store credit.
Requesting a Return (Returns V2)
Processing a Refund (Returns V2)
Processing an Exchange (Returns V2)
Processing Store Credit (Returns V2)
Returns Housekeeping: Keeping Up to Date at Swap (Returns V2)
Testing Different Return Instances
Shipping & Fees
Configure return shipping fees, manage international returns, and regenerate shipping labels when needed.
How to Add Countries For International Returns (Returns V2)
Setting or Changing Return Shipping Fees (Returns V2)
Regenerate Labels (Returns V2)
Accessing your Customer’s Shipping Label and Tracking (Returns V2)
Split Return Shipments (Returns V2)
Copy Original Shipping Method (Returns V2)
Portal Setup & Customisation
Customize your customer-facing return portal with banners, entry text, and design elements that match your brand.
How to Add Portal Entry Text (Returns V2)
How to Change the Portal Background (Returns V2)
How to Add a Link to the Banner (Returns V2)
How to Create Quick-Login Links (Returns V2)
Login via Order Tags (Returns V2)
Set Up a Custom Domain for your Returns Portal
Terms and Conditions Checkbox (Returns V2)
Portal Translations and Localisation
Return & Refund Actions
Handle manual return actions, override return conditions, and manage one-off return scenarios like gift returns or deletions.
Create RMA (Override the Return Window) (Returns V2)
Create RMA (Override Return Shipping Fees) (Returns V2)
Exchange Discounts: Carrying Over Original Discount (Returns V2)
Returning an Exchange (Returns V2)
Refunding and Exchanging Shopify Taxes and Duties (Returns V2)
Refund to Shopify Store Credit (Returns V2)
Return Windows Based on Delivery Date (Returns V2)
Global Exchanges
Return Reasons (Returns V2)
Faulty Flow (Returns V2)
Default Locations for Restocking (Returns V2)
Gift Returns (Returns V2)
Returns: Analytics Dashboard (Returns V2)
Instant Exchanges (Returns V2)
Shop Now vs. Shop Later (Returns V2)
Shop Now and Exchange for Something Else (Returns V2)
In-Store Shop Now Experience (Returns V2)
Reserve Inventory (Returns V2)
Multi Currency Support (Returns V2)
Returning POS Orders Online
How Equal Exchanges Work with Discounts
Gorgias Integration (Returns V2)
Global Returns: Enable Refunds of Taxes and Duties
Connecting your Stripe Account (Returns V2)
Mintsoft Integration (Returns V2)
Klaviyo Integration (Returns V2)
Gorgias AI Agent Integration (Returns V2)
Shopify Returns and Exchanges APIs (Returns V2)
Integrating Happy Returns with Swap