Swap

Guido Kaspers

Streamline the returns process with automation, flexible options, and global logistics support to improve customer loyalty.

Returns V2

Requesting a Return (Returns V2)

Processing a Refund (Returns V2)

Processing an Exchange (Returns V2)

Processing Store Credit (Returns V2)

Returns Housekeeping: Keeping Up to Date at Swap (Returns V2)

Learn the basics of managing returns, including how to create returns, issue refunds, process exchanges, and offer store credit.

Getting Started

Deleting a Return in Swap (Returns V2)

How to Extend the Return Window for Specific Periods (Returns V2)

Common Actions

How to Add Countries For International Returns (Returns V2)

Setting or Changing  Return Shipping Fees (Returns V2)

Regenerate Labels (Returns V2)

Accessing your Customer’s Shipping Label and Tracking (Returns V2)

Configure return shipping fees, manage international returns, and regenerate shipping labels when needed.

Shipping & Fees

How to Add Portal Entry Text (Returns V2)

How to Change the Portal Background (Returns V2)

How to Add a Link to the Banner (Returns V2)

How to Create Quick-Login Links (Returns V2)

Customize your customer-facing return portal with banners, entry text, and design elements that match your brand.

Portal Setup & Customisation

Create RMA (Override the Return Window) (Returns V2)

Create RMA (Override Return Shipping Fees) (Returns V2)

Handle manual return actions, override return conditions, and manage one-off return scenarios like gift returns or deletions.

Return & Refund Actions

Return Reasons (Returns V2)

Faulty Flow (Returns V2)

Default Locations for Restocking (Returns V2)

Gift Returns (Returns V2)

Returns: Analytics Dashboard (Returns V2)

Instant Exchanges (Returns V2)

Shop Now vs. Shop Later (Returns V2)

Shop Now and Exchange for Something Else (Returns V2)

In-Store Shop Now Experience (Returns V2)

Features

Compare At Price (Returns V2)

Advanced Rules (Returns V2)

Advanced Rules

Gorgias Integration (Returns V2)

Global Returns: Enable Refunds of Taxes and Duties

Connecting your Stripe Account (Returns V2)

Mintsoft Integration (Returns V2)

Klaviyo Integration (Returns V2)

Integrations

Accounting Types (Returns V2)

Shop Now Bonus Calculation (Returns V2)

Accounting

Quality Control (Returns V2)

Quality Control by Integration (Returns V2)

Quality Control by CSV (Returns V2)

Quality Control

Shopify Returns and Exchanges APIs (Returns V2)

SWAP Webhooks (Returns V2)

Quality Control API (Returns V2)

RMA API (Returns V2)

APIs

Find answers and get help from Intercom Support and Community Experts

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