Swap

Guido Kaspers

Streamline the returns process with automation, flexible options, and global logistics support to improve customer loyalty.

Returns V2

Requesting a Return

Processing a Refund

Processing an Exchange

Processing Store Credit

Returns Housekeeping: Keeping Up to Date at Swap

Learn the basics of managing returns, including how to create returns, issue refunds, process exchanges, and offer store credit.

Getting Started

Adding a New User to Swap

Deleting a Return in Swap

How to Extend the Return Window for Specific Periods

Common Actions

How to Add Countries For International Returns

Setting or Changing  Return Shipping Fees

Regenerate Labels

Accessing your Customer’s Shipping Label and Tracking

Configure return shipping fees, manage international returns, and regenerate shipping labels when needed.

Shipping & Fees

How to Add Portal Entry Text

How to Change the Portal Background

How to Add a Link to the Banner

Customize your customer-facing return portal with banners, entry text, and design elements that match your brand.

Portal Setup & Customisation

Create RMA (Override the Return Window)

Create RMA (Override Return Shipping Fees)

Handle manual return actions, override return conditions, and manage one-off return scenarios like gift returns or deletions.

Return & Refund Actions

Return Reasons

Faulty Flow

Default Locations for Restocking

Gift Returns

Returns: Analytics Dashboard

Instant Exchange

Shop Now vs. Shop Later

Shop Now and Exchange for Something Else

In-Store Shop Now Experience

Features

Compare At Price

Advanced Rules

Swap x Gorgias Integration

Global Returns: Enable Refunds of Taxes and Duties

Connecting your Stripe Account

Integrations

Accounting Types

Shop Now Bonus Calculation

Accounting

Quality Control by CSV

Quality Control

Shopify Returns and Exchanges APIs

SWAP Webhooks

Quality Control API

RMA API

APIs

Find answers and get help from Intercom Support and Community Experts

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