Returns V2
Streamline the returns process with automation, flexible options, and global logistics support to improve customer loyalty.
By Guido and 2 others3 authors85 articles
Getting Started
Learn the basics of managing returns, including how to create returns, issue refunds, process exchanges, and offer store credit.
Requesting a Return (Returns V2)
Processing a Refund (Returns V2)
Processing an Exchange (Returns V2)
Processing Store Credit (Returns V2)
Returns Housekeeping: Keeping Up to Date at Swap (Returns V2)
Testing Different Return Instances
Understanding Gift Cards vs. Shopify Store Credit in Swap⚠️ Version: This article applies to Returns V2. If your store is on Returns V1, some settings and flows may differ.
Installing Swap Returns & Exchanges in Shopify
Deleting a Return in Swap (Returns V2)
How to Extend the Return Window for Specific Periods (Returns V2)
Putting an RMA on hold
Identifying the Original Order for Exchange and SGC Orders in Shopify
Convert Refunds to Gift Cards or Store Credit
Customising Swap Emails
Removing an Exchange Item (Returns V2)
Shipping & Fees
Configure return shipping fees, manage international returns, and regenerate shipping labels when needed.
How to Add Countries For International Returns (Returns V2)
Setting or Changing Return Shipping Fees (Returns V2)
Regenerate Labels (Returns V2)
Accessing your Customer’s Shipping Label and Tracking (Returns V2)
Split Return Shipments (Returns V2)
Copy Original Shipping Method (Returns V2)
Portal Setup & Customisation
Customize your customer-facing return portal with banners, entry text, and design elements that match your brand.
How to Add Portal Entry Text (Returns V2)
How to Change the Portal Background (Returns V2)
How to Add a Link to the Banner (Returns V2)
How to Create Quick-Login Links (Returns V2)
Login via Order Tags (Returns V2)
Set Up a Custom Domain for your Returns Portal
Terms and Conditions Checkbox (Returns V2)
Portal Translations and Localisation
Return & Refund Actions
Handle manual return actions, override return conditions, and manage one-off return scenarios like gift returns or deletions.
Create RMA (Override the Return Window) (Returns V2)
Create RMA (Override Return Shipping Fees) (Returns V2)
Exchange Discounts: Carrying Over Original Discount (Returns V2)
Returning an Exchange (Returns V2)
Refunding and Exchanging Shopify Taxes and Duties (Returns V2)
Refund to Shopify Store Credit (Returns V2)
Return Windows Based on Delivery Date (Returns V2)
Global Exchanges
Shopify Returns and Exchanges APIs (Returns V2)
More Actions in the RMA (Returns V2)
Reopening an RMA (Returns V2)
How to Change the Variant on an Exchange Item (Returns V2)
How to change store credit to a refundThis article explains how to change a return outcome from store credit to a refund. The steps depend on the current status of the return.
Return Reasons (Returns V2)
Getting started with Faulty Flow (Returns V2)
Default Locations for Restocking (Returns V2)
Gift Returns (Returns V2)
Returns: Analytics Dashboard (Returns V2)
Instant Exchanges (Returns V2)
Shop Now vs. Shop Later (Returns V2)
Shop Now and Exchange for Something Else (Returns V2)
In-Store Shop Now Experience (Returns V2)
Reserve Inventory (Returns V2)
Multi-currency support
Returning POS Orders Online
How Equal Exchanges Work with Discounts
Metafields for Exchanges (Returns V2)