Return & refund scenarios
How refunds and exchanges are calculated and handled for specific order types and edge cases.
By Guido1 author10 articles
- Understanding pre-order returns (Returns V2)Explains how Swap handles returns for pre-order items — purchases made but not yet dispatched — covering identification, customer experience, mixed returns, restocking, and blocking exchanges.
- Understanding multi credit type returns (Returns V2)This article explains how multi-credit type returns work and how to configure them for your store.
- Understanding Buy X, Get Y returns (Returns V2)Buy X, Get Y (BxGy) is a Shopify discount where returns can affect refund value if the discount condition is broken. This article covers refund recalculation, worked examples, and current…
- Exchange Discounts: Carrying Over Original Discount (Returns V2)
- Returning an Exchange (Returns V2)Explains how Swap processes refunds when returning an exchanged item, covering automatic refund handling on Shopify and Stripe, and how repeated exchanges are traced back to the original order.
- Refunding and Exchanging Shopify Taxes and Duties (Returns V2)
- Refund to Shopify Store Credit (Returns V2)
- Return Windows Based on Delivery Date (Returns V2)
- Global Exchanges (Returns V2)
- Shopify Returns and Exchanges APIs (Returns V2)