Understanding multi credit type returns (Returns V2)

This article explains how multi-credit type returns work in Returns V2 and how to display each item's available credit options to customers.

When a customer's order contains items with different return eligibility — for example, a sale item eligible for credit or exchange only, and a full-price item eligible for a refund — multi-credit type returns let customers resolve every item in a single submission, each with its own credit outcome.

This relies on the consolidated return label feature being enabled to combine the items onto one label and one return fee.

Without multi-credit type returns, customers with mixed-eligibility orders would need to submit separate returns for each credit type.

This is controlled by a setting in the merchant dashboard. To access it:

Display credit options per item shows each item's available credit options (credit, exchange, or refund) alongside it in the portal before the customer makes their selection.