Welcome to Swap’s Returns Portal.
The Returns Portal is designed to make returns and exchanges simple for both you and your customers. It’s easy to use, fully customisable, and gives shoppers a smooth experience. By streamlining the process, the portal encourages customers to choose exchanges or store credit instead of refunds, helping your business retain more revenue.
With flexible shipping options, customers can return items in the way that suits them best. The result is happier customers, less manual work for your team, and more money staying in your business.
In the next sections of this guide, you’ll find step-by-step videos and written explanations showing you exactly how to set up and use each feature.
Setting up your Returns Portal
Learn how to set up and customise your portal.
What customers see in the Returns Portal
Learn how the portal flow works.
Managing returns in the Swap Dashboard
Learn how to process, delete, and close RMAs.