Guide Sections
The different Quick Start Guide sections
By Guido1 author7 articles
- Returns V2: Quick Start GuideThe Returns V2 Quick Start Guide introduces Swap's returns and exchanges portal, which is designed to turn refunds into retained revenue. This article links to the setup, customer experience, dashboard…
- Setting up your Returns Portal (Returns V2)Setting up the Returns Portal covers branding, return policy, carriers, exchanges, store credit, return reasons, and email configuration. This article walks through each setup step needed to get a Returns…
- What Customers See in the Returns Portal (Returns V2)The Returns Portal guides customers through selecting an item, a reason, and a refund or exchange option, screen by screen.
- Managing Returns in the Swap Dashboard (Returns V2)The Swap dashboard is where merchants process refunds, exchanges, and Shop Now or Shop Later credit, and carry out return housekeeping and Quality Control CSV uploads. This article covers how…
- How to Increase Retained Revenue (Returns V2)Retained revenue ratio tracks how much return value converts to exchanges or credit instead of refunds. This guide covers strategies to increase it.
- Installing Swap Returns & Exchanges in Shopify (Returns V2)How to install and update the Swap Returns & Exchanges app in Shopify, including what happens when opening the app with nothing to update.
- Testing Different Return Instances (Returns V2)Testing return instances covers refunds, store credit, and exchange outcomes across Shopify and Swap. This guide outlines what to verify for each scenario.