This article explains how to connect your Rise.ai account to Swap so that Shop Later credit is issued through Rise when a customer completes a return.
ℹ️ This article covers Returns V2.
Before you start
If you manage multiple stores in Swap, select the correct store before connecting. The integration is linked to that store only.
How it works
When a customer resolves a return as Shop Later credit, Swap sends an event to your Rise.ai account. Rise runs your configured workflow to credit the customer, so you manage the credit experience in Rise rather than through Swap's gift cards.
⚠️ This applies to Shop Later credit only. Returns resolved as Shopify store credit are a separate path and are not sent to Rise, whether or not Rise is connected.
Swap does not call a Rise credit endpoint directly. It sends an event that your Rise workflow consumes, which is why an inactive or missing workflow in Rise produces no credit even though Swap has done its part.
💡 Swap sends the event and Rise processes it asynchronously. Credit is issued by your Rise workflow, not instantly inside Swap.
If Rise is unavailable
Where Rise is connected, it always takes precedence. Swap issues a gift card instead in two cases:
Rise.ai is not connected
Rise.ai is connected but returns an error, in which case a fallback note is added to the RMA
Either way the customer still receives their credit, so a problem at Rise does not block a return.
Which kind of gift card depends on your Use Shopify native gift cards setting, at Returns → Settings → Discounts & Credit → Gift cards. With it on, Swap issues a native Shopify gift card. With it off, Swap issues a gift card using the legacy method. See Understanding accounting types (Returns V2).
Connecting Rise.ai
Connecting is fully self-serve. Once you click Connect, Swap and Rise.ai complete the authorisation automatically — no manual setup from Swap support is needed.
Sign in to the Swap merchant dashboard.
Open Returns → Integrations.
Find Rise.ai and click Connect.
In the setup dialog, read the summary, then click Connect.
You are redirected to Rise.ai. Sign in if prompted, then authorise Swap.
After authorisation, your browser returns to Swap on the Integrations page.
Confirm that Rise.ai shows as connected.
After connecting
Swap fires an event to Rise whenever a customer completes a return resolved as Shop Later credit.
Your Rise workflow handles issuance. Configure Rise to respond to the trigger shown for this integration in your Rise workflow builder.
Each return triggers the workflow only once, so duplicate credit is not issued for the same return.
Review your Rise workflow — amounts, currency, customer matching — after connecting, to make sure it matches how you want credit to work. Rise's own documentation covers building and managing workflows: Setting Up Your Workflows.
Disconnecting Rise.ai
Go to Returns → Integrations.
Open Rise.ai, shown as connected.
Choose Disconnect and confirm.
After disconnecting, Shop Later credit reverts to being issued as a gift card, following your Use Shopify native gift cards setting, unless you reconnect Rise.
Troubleshooting
Rise.ai still shows as not connected after authorising
Return to Returns → Integrations and refresh the page.
Try Connect again from the Rise.ai card.
If it still fails, contact Swap support with the time of the attempt and the store name.
An error appears during or right after authorisation
This can happen if authorisation timed out or was interrupted — a closed tab, a long delay, or a browser blocking redirects.
Start again from Returns → Integrations → Rise.ai → Connect.
Use a single browser window and complete the Rise steps without long pauses.
If the problem continues, contact Swap support.
Credit is not issued after a return
Confirm all of the following:
Rise.ai shows as connected on the Swap Integrations page.
Your Rise workflow is active and listens for the trigger Rise displays for this integration. This is the most common cause. A workflow that is missing, incomplete or inactive means no credit is issued, even though Swap sent the event successfully. See Rise's Setting Up Your Workflows.
The return was resolved as Shop Later credit. Refunds, exchanges and Shopify store credit do not route to Rise.
Rise.ai remains installed on your Shopify store.
Check the RMA history in Swap before contacting anyone. It records whether the credit was issued via Rise, or whether Swap fell back to a gift card — which tells you immediately whether the problem sits on Swap's side or inside your Rise account.
If everything looks correct and credit still does not appear, check Rise's workflow logs and contact Swap support if needed.