Integrations
By Guido1 author15 articles
- How to connect Rise.ai to your Swap store (Returns V2)How to connect Rise.ai to your Swap store so store credit is issued via Rise when a customer completes a return (Returns V2).
- How to enable tax and duty refunds for global returns (Returns V2)Learn how to configure tax and duty refund settings for international returns in Swap, including per-destination rules and how non-inclusive taxes are handled.
- Connecting your Stripe Account (Returns V2)Connecting your Stripe account lets Swap process customer payments directly, needed for features like Instant Exchanges. This article walks through the steps.
- Mintsoft Integration (Returns V2)The Mintsoft integration automates Quality Control by syncing return conditions between Mintsoft and Swap. This article covers requirements and setup.
- Integrating Happy Returns with Swap (Returns V2)The Happy Returns integration lets US customers return items at Return Bar locations without a box or label. This article covers prerequisites and setup.
Klaviyo
Information on the Swap x Klaviyo integration
- Klaviyo Integration (Returns V2)The Klaviyo integration lets you replace Swap's default return emails with your own Klaviyo flows and templates. This article covers requirements and key events.
- Setting up the Klaviyo Integration (Returns V2)Setting up the Klaviyo integration connects your Klaviyo account via a private API key so Swap can send return events. This article covers the setup steps.
- Enabling and Managing Klaviyo Events (Returns V2)Klaviyo Email Management lets you enable return events and control whether Klaviyo replaces Swap's default emails. This article covers setup and testing.
- Klaviyo Event Types Explained (Returns V2)Swap sends four events to Klaviyo at key points in the return journey, each appearing as a custom metric. This article explains each event and its use cases.
- Building Klaviyo Flows with Swap Events (Returns V2)Swap events sent to Klaviyo can trigger automated return flows, replacing Swap's default emails. This article covers building flows and common examples.
- Klaviyo Troubleshooting (Returns V2)This article covers common Klaviyo integration issues, including missing events, flows not triggering, and duplicate emails, and how to resolve each.
- Klaviyo Event Data Reference (Returns V2)Reference for the structured data Swap sends to Klaviyo on return lifecycle events. Lists the four events and links to full payload property details in the API docs, plus related…
Gorgias
Learn more about the different Swap x Gorgias integrations
- How to connect Gorgias to display return data in tickets (Returns V2)Learn how to connect Gorgias to Swap to display real-time RMA updates in the Gorgias sidebar, including setup steps and frequently asked questions.
- How to connect Gorgias AI Agent to your Swap returns data (Returns V2)Connect Gorgias AI Agent to Swap so it can automatically reply to customers with live return status, tracking, and refund updates.
- How to connect Gorgias Chat to your returns portal (Returns V2)Gorgias Chat lets customers message your support team directly from the returns portal, rather than emailing you while they're trying to make a return.