Integrations
Connect Returns V2 with third-party tools and platforms
By Guido and 1 other2 authors15 articles
- How to connect Rise.ai to your Swap store (Returns V2)How to connect Rise.ai to Swap so Shop Later credit is issued through your Rise workflow, including what happens when Rise is unavailable.
- How to integrate Swap with Harper (Returns V2)This article explains what the Harper integration is, how it works with Swap Returns, and how to set it up.
- How to connect your Stripe account (Returns V2)What connecting a Stripe account lets Swap do, whether you need to connect your own, and how to set it up.
- Mintsoft Integration (Returns V2)The Mintsoft integration syncs quality control conditions from Mintsoft into Swap, and sends return tracking numbers back to Mintsoft. This article covers the requirements, how to connect, and what the…
- How to integrate Happy Returns with Swap (Returns V2)How to enable Happy Returns as a carrier so US customers can drop returns at a Return Bar without a box or label, and what happens after drop-off.
- How to integrate ShipBob with Swap (Returns V2)The ShipBob integration creates returns in ShipBob automatically and brings quality control outcomes back into Swap. This article covers how to connect it and what it does.
Klaviyo
Information on the Swap x Klaviyo integration
- Understanding the Klaviyo integration (Returns V2)Explains what the Klaviyo integration does, what you need to use it, and which four return events Swap sends to Klaviyo.
- How to set up the Klaviyo integration (Returns V2)Explains how to connect your Klaviyo account to Swap using a private API key, and the steps to take before events start sending.
- How to enable and manage Klaviyo events (Returns V2)How to switch Klaviyo return events on and off, send a test event, and resend an event from a return.
- Understanding Klaviyo event types (Returns V2)What triggers each of the four Klaviyo return events, when they arrive, and what you can build with them.
- How to build Klaviyo flows with Swap events (Returns V2)How to build Klaviyo flows triggered by Swap return events, including the filtering needed to avoid over-emailing customers.
- Troubleshooting the Klaviyo integration (Returns V2)The most common problems with the Klaviyo integration and how to resolve each one, including duplicate emails and flows that never trigger.
Gorgias
Learn more about the different Swap x Gorgias integrations
- How to connect Gorgias to display return data in tickets (Returns V2)How to connect Gorgias to Swap so a customer's return and exchange data appears in the Gorgias ticket sidebar, with setup steps and FAQs.
- How to connect Gorgias AI Agent to your Swap returns data (Returns V2)How to connect Gorgias AI Agent to Swap so it can reply to customers with live return status, tracking and refund updates.
- How to connect Gorgias Chat to your returns portal (Returns V2)How to add the Gorgias Chat widget to your returns portal so customers can message your support team while making a return.