Managing returns
Day-to-day actions for handling RMAs — creating, editing, overriding, and closing out returns and exchanges.
By Guido1 author16 articles
- Deleting a Return in Swap (Returns V2)
- How to Extend the Return Window for Specific Periods (Returns V2)
- Putting an RMA on hold (Returns V2)
- Identifying the Original Order for Exchange and SGC Orders in Shopify (Returns V2)
- How to convert a refund to a gift card or store credit (Returns V2)Refund RMAs can be converted to a Gift Card or Store Credit without being deleted and recreated. This article covers eligibility, the conversion steps, and how bonuses are applied during…
- Customising Swap Emails (Returns V2)
- Removing an Exchange Item (Returns V2)
- How to adjust the credit bonus on an RMA (Returns V2)You can adjust the bonus amount on any RMA with a Gift Card or Store Credit result, without deleting or reprocessing anything. This article covers the adjustment steps and how…
- Create RMA (Override the Return Window) (Returns V2)
- More Actions in the RMA (Returns V2)
- Create RMA (Override Return Shipping Fees) (Returns V2)
- How to edit an exchange item on an open RMA (Returns V2)Learn how to change the variant or fulfilment location of an exchange item, or remove an exchange item, from an open RMA in the Returns dashboard.
- Reopening an RMA (Returns V2)
- How to change store credit to a refund (Returns V2)This article explains how to change a return outcome from store credit to a refund. The steps depend on the current status of the return.
- Accounting Types (Returns V2)
- How to set up return reasons (Returns V2)This article explains how to set up and manage return reasons in the Swap Dashboard, and how to configure the order in which they are presented to customers in the…