This article explains how to set or change return shipping fees in the Swap dashboard, and how to configure fees to be charged as a separate additional payment instead of being deducted from the customer's refund.
This article is for users of Returns V2. For the Returns V1 version, see Setting or Changing Return Shipping Fees (Returns V1).
Setting or changing the fees
Go to your Swap Dashboard.
Open the Returns drop-down menu.
Click Shipping.
Under Domestic carriers, locate the carrier whose fees you want to change and click Settings.
Open the shipping region you want to update.
Adjust the fees for refunds, exchanges, and credit as needed.
Click Save.
For international carriers, repeat the same process under the International carriers section. Make sure you select the correct region by checking the countries listed within it before making changes.
Charging shipping fees as a separate payment
By default, return shipping fees are deducted from the customer's refund, which reduces the amount they receive back. The Require Additional Payment for Shipping setting changes this: the customer receives their full refund and is charged the shipping fee as a separate additional payment.
Why use this setting?
Prevents Shopify from applying a "partial refund" tag to the order. When shipping fees are deducted from the refund, Shopify records the transaction as a partial refund because the full product price was not returned — this can affect reporting and downstream workflows.
Keeps refund and shipping fee transactions separate, simplifying accounting.
To enable the setting:
Go to your Swap Dashboard.
Open the Returns drop-down menu.
Click Settings.
Open the Returns tab.
Find Shipping fees.
Use the toggle to enable.
Click Save.
The setting is disabled by default. Once enabled, it applies to all return shipping fees charged through the portal.
If a return results in both a refund and an exchange, the refund is processed first. The shipping fee is then charged as a separate additional payment.