This guide will walk you through processing a refund in Swap. To learn how to request a return, please follow this guide.
This article is for users of Returns V2. For the Returns V1 version, click here.
Processing a Refund
Go to your Swap Dashboard
In the "Type" column, you can see which returns are Refunds.
Let's open an RMA
This item has not been approved.
Click "Approved" to approve the item
Here, you can find a financial breakdown of the RMA. As you can see, in this case, the return shipping fee is deducted from the total return value.
Here, you will find the customer info and shipping address
This is the shipping carrier information
Click "Process Return" to process and close the RMA
