In this guide, you will learn how to process an Exchange in Swap. To learn how to request a return, please follow this guide.
This article is for users of Returns V2. For the Returns V1 version, click here.
Processing an Exchange
Go to the Swap Dashboard
In the "Type" column, you can see which returns are exchanges.
Let's open an RMA
This is the item that is being returned
This is the item that it is being exchanged for
The item is not approved
Click "Approved" to approve the item
Here, you can find a financial breakdown of the RMA. In this case, it is an equal exchange
Here, you will find the customer info and shipping address
This is the shipping carrier information
Click "Process Return" to process and close the RMA
Identifying exchange orders in Shopify
In Returns V2, exchange orders do not carry an order name prefix. This is intentional — prefixes were not reliably applied in all cases in Returns V1 either, so they are not a consistent identifier.
To identify exchange orders or trigger automations in Shopify, use order tags rather than order name prefixes.