Shipping & Fees
Configure return shipping fees, manage international returns, and regenerate shipping labels when needed.
By Guido1 author7 articles
- How to Add Countries For International Returns (Returns V2)Adding countries for international returns lets you assign new countries to a carrier's shipping regions. This article walks through adding a country and its rates.
- How to set up Return to Store (Returns V2)Return to Store lets customers drop returned items off at a physical store instead of shipping them back. This article covers how to configure Return to Store carriers, regional availability,…
- Setting or Changing Return Shipping Fees (Returns V2)Return shipping fees can be set per carrier and region, or charged as a separate payment instead of deducted from the refund. This article covers both options.
- Regenerate Labels (Returns V2)The label tool lets you fix and regenerate failed return labels in the dashboard without contacting support. This article covers editing details and carriers.
- Accessing your Customer’s Shipping Label and Tracking (Returns V2)Each RMA lets you download a customer's return label, QR code, and invoice, and check shipment tracking. This article covers accessing this information.
- Split Return Shipments (Returns V2)Split Return Shipments lets you return items from one order to multiple destinations using routing rules. This article covers setup and Instant Exchange behaviour.
- Copy Original Shipping Method (Returns V2)Copy Original Shipping Method applies the original order's shipping method to an exchange order. This article covers where to enable it and its limitations.