Advanced Rules
Set rules and conditions to control how returns and exchanges are processed
By Guido and 1 other2 authors5 articles
- Understanding compare-at price (Returns V2)The Product discount is condition in Advanced Rules can block a return once an item's discount exceeds a threshold you set. This article explains how the discount is calculated, with…
- Understanding the return handling fee (Returns V2)The return handling fee is a fixed amount merchants can charge on returns to help cover processing costs. This article explains how to configure it, how it's calculated and displayed,…
- Understanding advanced rules (Returns V2)How Advanced Rules give fine-grained control over return processing in Returns V2, covering conditions, actions, AI-generated rule insights, and RMA history.
- How to waive the return handling fee on exchanges (Returns V2)Why customers may be charged a handling fee on free exchanges, and how to waive it using an Advanced Rule.
- Understanding custom return windows (Returns V2)Custom Return Windows use Advanced Rules to set different return periods for specific dates or order attributes. This article covers the available conditions.