Portal & merchant features
Portal-side and operational features — restocking, analytics, multi-currency, and related setup.
By Guido and 1 other2 authors10 articles
- How to set up green returns (Returns V2)Learn how to configure green returns in Swap using Advanced Rules, so customers can keep items without sending them back while still receiving a full refund.
- Getting started with Faulty Flow (Returns V2)Learn how Faulty Flow works in Returns V2, including customer and merchant workflows, Advanced Rules for automating faulty decisions, Split Shipments routing, and confirmation email customisation.
- Default Locations for Restocking (Returns V2)Default Locations for Restocking sets a fixed Shopify location where returned items are restocked. This article explains how to configure it.
- Gift Returns (Returns V2)Lets gift recipients request an exchange or store credit without the original order number.
- Returns: Analytics Dashboard (Returns V2)The Returns Analytics Dashboard shows key metrics on refunds, exchanges, and retained revenue. This article covers the Key Indicators and Return Reasons tabs.
- Understanding Reserve Inventory (Returns V2)Reserve Inventory holds exchange stock in Shopify when a return is submitted, and releases it if the exchange doesn't proceed. This article explains setup.
- Multi-currency support (Returns V2)Learn how Swap displays prices in a customer's original purchase currency across the returns portal, exchange items, fees, refunds, and analytics.
- Returning POS Orders Online (Returns V2)POS orders often lack a shipping address, which Swap collects during the return flow so they can be returned online. This article explains how to enable it.
- Metafields for Exchanges (Returns V2)Metafields for Exchanges let Swap use Shopify metafields as variant options in the portal and as Advanced Rules conditions. This article covers both use cases.
- How to enable automatic gift card fulfilment (Returns V2)Configure Shopify to automatically fulfil gift card orders created by Swap when a return is processed, so customers receive their gift cards without manual intervention.