Swap

Guido Kaspers

Streamline the returns process with automation, flexible options, and global logistics support to improve customer loyalty.

Returns

Returns V1

Returns Housekeeping: Keeping Up to Date at Swap (Returns V1)

Returns: Quick Start Guide

Returns: Overview of Key Features (Returns V1)

How to Use the Contact Widget

Getting Started

Adding Portal Entry Text (Returns V1)

Terms And Conditions Checkbox (Returns V1)

Adding HS Codes and Country of Origin

Exchange for Something Else Feature (Returns V1)

Setting the Return Window (Returns V1)

Setting or Changing Return Shipping Fees (Returns V1)

Enabling the Shop Now Pre-Select Option (Returns V1)

Adding Multiple Return Shipping Destinations (Returns V1)

Embedded Portal iFrame (Beta) (Returns V1)

How to Set Up Swap as a Sales Channel

Pre-Order Feature (Returns V1)

Return Reasons Feature (Returns V1)

Edit Return Feature (Returns V1)

Portal Background Image Guide (Returns V1)

How to Add Countries For International Returns (Returns V1)

Customising Shop Now/Shop Later Texts (Returns V1)

Custom Return Window Feature (Returns V1)

How to Update Shopify Access Scopes for the SWAP Portal

Settings & Configurations

Different Return Windows for Different Products (Returns V1)

How to Use Pre-Populated Fields (Returns V1)

How to Add a Product Tag on Shopify

How to Extend the Return Window for Specific Periods (Returns V1)

Create RMA (Override Postage Fees) (Returns V1)

Create RMA (Override Return Window) (Returns V1)

Deleting a Return in Swap (Returns V1)

Returns: Customer Emails (Returns V1)

How to Deactivate a Credit

Creating a Shopify Test Order

Requesting and Processing an Exchange for Something Else Through Swap (Returns V1)

Requesting and Processing an Exchange Through Swap (Returns V1)

Requesting and Processing a Refund Through Swap (Returns V1)

Requesting and Processing Store Credit Through Swap (Returns V1)

Returning an Exchange with Additional Payment (Returns V1)

Common Actions

DHL US Collections (Returns V1)

Accessing your Customer’s Shipping Label and Tracking (Returns V1)

Letting Customers Use Their Own Label For Returns (Returns V1)

How to Create Additional Labels (Returns V1)

Shipping & Labels

Returns: Analytics Dashboard (Returns V1)

Analytics

Webhook for Return Data (Returns V1)

Quality Control: Unexpected Return

Quality Control: Expected Return

/rma_search (version 1)

/rma (version 1)

/returns (version 1)

/products (version 2)

/csl_ordername

/csl

APIs

Gorgias x Swap Integration (Returns V1)

Mintsoft x Swap Integration (Returns V1)

Klaviyo x Swap Integration (Returns V1)

Integrations

Store Credit in Swap - Accounting (Returns V1)

Accounting

Advanced Rules (Returns V1)

Advanced Rules

Troubleshooting Issues With Returns (Returns V1)

Troubleshooting

Product Bundle QC using Blade

Learn more about Quality Control in Returns V1

Quality Control

Returns V2

Returns V2: Quick Start Guide

Setting up your Returns Portal

What Customers See in the Returns Portal

Managing Returns in the Swap Dashboard

How to Increase Retained Revenue

Guide Sections

Requesting a Return (Returns V2)

Processing a Refund (Returns V2)

Processing an Exchange (Returns V2)

Processing Store Credit (Returns V2)

Returns Housekeeping: Keeping Up to Date at Swap (Returns V2)

Learn the basics of managing returns, including how to create returns, issue refunds, process exchanges, and offer store credit.

Deleting a Return in Swap (Returns V2)

How to Extend the Return Window for Specific Periods (Returns V2)

Putting an RMA on hold

Identifying the Original Order for Exchange and SGC Orders in Shopify

Convert Refunds to Gift Cards or Store Credit

How to Add Countries For International Returns (Returns V2)

Setting or Changing  Return Shipping Fees (Returns V2)

Regenerate Labels (Returns V2)

Accessing your Customer’s Shipping Label and Tracking (Returns V2)

Split Return Shipments (Returns V2)

Copy Original Shipping Method (Returns V2)

Configure return shipping fees, manage international returns, and regenerate shipping labels when needed.

Shipping & Fees

How to Add Portal Entry Text (Returns V2)

How to Change the Portal Background (Returns V2)

How to Add a Link to the Banner (Returns V2)

How to Create Quick-Login Links (Returns V2)

Login via Order Tags (Returns V2)

Set Up a Custom Domain for your Returns Portal

Terms and Conditions Checkbox (Returns V2)

Portal Translations and Localisation

Customize your customer-facing return portal with banners, entry text, and design elements that match your brand.

Portal Setup & Customisation

Create RMA (Override the Return Window) (Returns V2)

Create RMA (Override Return Shipping Fees) (Returns V2)

Exchange Discounts: Carrying Over Original Discount (Returns V2)

Returning an Exchange (Returns V2)

Refunding and Exchanging Shopify Taxes and Duties (Returns V2)

Refund to Shopify Store Credit (Returns V2)

Return Windows Based on Delivery Date (Returns V2)

Global Exchanges

Handle manual return actions, override return conditions, and manage one-off return scenarios like gift returns or deletions.

Return & Refund Actions

Return Reasons (Returns V2)

Faulty Flow (Returns V2)

Default Locations for Restocking (Returns V2)

Gift Returns (Returns V2)

Returns: Analytics Dashboard (Returns V2)

Instant Exchanges (Returns V2)

Shop Now vs. Shop Later (Returns V2)

Shop Now and Exchange for Something Else (Returns V2)

In-Store Shop Now Experience (Returns V2)

Reserve Inventory (Returns V2)

Multi Currency Support (Returns V2)

Returning POS Orders Online

Features

Compare At Price (Returns V2)

Advanced Rules (Returns V2)

Custom Return Windows (Returns V2)

Gorgias Integration (Returns V2)

Global Returns: Enable Refunds of Taxes and Duties

Connecting your Stripe Account (Returns V2)

Mintsoft Integration (Returns V2)

Klaviyo Integration (Returns V2)

Gorgias AI Agent Integration (Returns V2)

Accounting Types (Returns V2)

Shop Now Bonus Calculation (Returns V2)

Quality Control (Returns V2)

Quality Control by Integration (Returns V2)

Quality Control by CSV (Returns V2)

SWAP Webhooks (latest version) (Returns V2)

SWAP Webhooks (version 1) (Returns V2)

Shopify Returns and Exchanges APIs (Returns V2)

Quality Control API (latest version) (Returns V2)

RMA API (latest version) (Returns V2)

RMA API (version 1) (Returns V2)

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