Advanced Rules give you control over how returns are processed — blocking certain returns, restricting return types, applying fees, and more. In most cases, these rules apply automatically.
The Override all advanced rules option lets you bypass every advanced rule for a specific order. When enabled, the portal treats the order as if no advanced rules exist, allowing the customer to return normally.
This is useful for one-off exceptions — for example, allowing a return for a loyal customer whose order would normally be blocked by a rule.
This feature is distinct from Override Return Window, which only bypasses return window restrictions. Override all advanced rules bypasses every advanced rule applied to the order.
How to enable the override
In the Swap Dashboard, go to Returns → Return requests.
Click Override RMA in the top right corner.
Enter the order number in the Order number field.
Enable Override all advanced rules.
Optionally, enable Open Return Portal after applying override to be taken directly to the portal once the override is applied.
Click Apply.
Using multiple overrides together
The Override Return Settings modal includes several override options that can be enabled independently or in combination:
Override return window — bypasses return window restrictions only
Override postage settings (force free shipping) — waives return postage
Override processing fee (force free) — waives the processing fee
Override all advanced rules — bypasses all advanced rules
You can enable any combination of these on the same order.
RMA history
When the override is active and a return is submitted, a note is added to the RMA history to confirm that advanced rules were overridden for the order.