ℹ️ This feature is available in Returns V2 only.
Return requests (RMAs) that remain inactive in a specified shipping status can be closed automatically after a set number of days. Closing an RMA this way does not trigger a refund, and no processing or restocking action is sent to Shopify.
Automatically closed RMAs are marked as such in the RMA table.
Setting up automatic closure
Go to Settings > Returns.
Locate the Automatically close the RMA section.
Configure your closure condition by choosing:
Shipping status — the status the RMA must be in to qualify for closure
Number of days — how long the RMA must remain in that status before it is closed
The day count starts from the moment the shipping status changes to the status you selected. Once that period has elapsed, the RMA is closed automatically.
Statuses excluded from automatic closure
The following RMA statuses are not eligible for automatic closure:
On-hold
Needs review
Pending
Instant Exchange RMAs are also excluded and are managed through a separate setting.