Error message
“SEKO API returned errors: Origin: The attempted Suburb/City/Postcode combination does not exist in the database. Please update the combination and try again.”
What this error means
SEKO could not validate the address because the suburb, city, and postcode combination does not match the carrier database.
This is most commonly seen for Australian and New Zealand addresses.
How to fix it
Check the customer’s address.
Confirm whether the suburb, city, or postcode is incorrect.
For Australian addresses, verify the postcode using the Australia Post postcode lookup.
If the city contains “Saint”, try changing it to “St”.
Example: “Saint Kilda” → “St Kilda”
Update the address in the RMA.
Regenerate the label.
Keywords
Carrier: SEKO
Error type: Invalid address
Related terms: suburb city postcode combination, Australia address, New Zealand address, Saint Kilda, St Kilda, postcode mismatch