Error message
“The combination of Transportation payer, Transportation payer country code, Duty and Tax payer, Duty and Tax payer country code, and Split Duty VAT Indicator is invalid.”
What this error means
The carrier rejected the shipment because the payment configuration for transportation, duties, taxes, or VAT is invalid.
This has historically been seen on UPS Standard EU shipments.
How to fix it
Reprocess the label.
If the label generates successfully, no further action is needed.
If the error persists, escalate to Tech.
Include the full error message and carrier in the escalation.
Keywords
Carrier: DHL, UPS
Error type: Invalid payer configuration
Related terms: Transportation payer, Duty and Tax payer, Split Duty VAT Indicator, VAT, UPS Standard EU, payer combination invalid