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420504: The origin location is invalid. Please check the data

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DHL rejected the shipment because the customer address contains an invalid city or postcode combination.

Verify the city and postcode are correct.

If the country does not commonly use postcodes, try using <code>00000</code>.

1. Open the RMA.
2. Review the customer address.
3. Verify the city and postcode are correct.
4. If the country does not commonly use postcodes, try using <code>00000</code>.
5. Update the address.
6. Regenerate the label.

If the label still fails after correcting the address, contact Support with:

- RMA ID
- customer address
- screenshot of the error

Fix for the DHL error: "420504: The origin location is invalid." The customer address has an invalid city or postcode combination — correct the address and regenerate the label.

Label error - Invalid Origin Location

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Label error - Invalid Origin Location

DHL — 420504: Invalid Origin Location

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