When it comes to protecting orders, clarity is key. Swap Protect provides a comprehensive solution to safeguard purchases through Consumer Mode, Merchant Mode, and Shipping Zone Protection. But how do you know which orders are covered? This article walks you through the features of the Protected Orders Screen and explains how coverage works for each mode.
The Protected Orders Screen
The Protected Orders Screen is your go-to for managing and monitoring all orders covered under Swap Protect. Accessible through the Swap Protect dashboard, this screen provides a view of every protected transaction.
Coverage in Consumer Mode
In Consumer Mode, protection is optional for customers. Here’s how it works:
Opt-In Process
Customers see a “Protect Your Order” widget on the cart page.
They must manually opt in by clicking “+ Add Protection,” which adds a small premium to their order.
Compliance with Shopify’s regulations ensures that this option is never pre-selected.
Benefits of Consumer Mode
Customers are empowered to decide whether they want protection.
You pass the cost directly to your customers, avoiding additional expenses.
Transparency fosters trust, as customers clearly see the protection premium during checkout.
Coverage in Merchant Mode
In Merchant Mode, protection is automatic for all orders. Here’s what you need to know:
Automatic Coverage
Once Merchant Mode is activated, every new order placed in your store is automatically protected.
Customers don’t need to take any action or make additional payments.
Benefits of Merchant Mode
Simplifies the protection process by removing customer decision points.
Improves customer trust by offering built-in protection at no additional cost.
Provides you with full control over coverage without altering the customer experience.
Coverage in Shipping Zone Protection Mode
With Shipping Zone Protection, coverage is applied based on your configured shipping zones. Here’s what you need to know:
Conditional Coverage
Protection is only applied to orders that match specific shipping rules with the Protect toggle enabled.
You can decide whether the cost is absorbed by you or passed to the customer.
Benefits of Shipping Zone Protection
Lets you offer protection only in selected regions or shipping methods.
Gives you flexibility to price protection into your shipping fees or offer it as an opt-in extra.
Keeps your checkout flow intact while giving you fine-grained control over coverage and cost allocation.
Comparing Consumer, Merchant, and Shipping Zone Modes
To better understand the differences between Consumer, Merchant, and Shipping Zone Modes, here’s a quick comparison:
Feature | Consumer Mode | Merchant Mode | Shipping Zone Mode |
Customer Action | Must opt in by selecting the widget. | No action needed; coverage is automatic. | Depends on shipping rule; can be auto or opt-in if offered as extra at checkout. |
Cost | Passed to the customer via premium. | Absorbed by the merchant. | You choose: either absorbed by you or passed to the customer via shipping settings. |
Protected Orders | Only opt-in orders are covered. | All new orders are covered. | Only orders that match protected shipping rules are covered. |
Dashboard View | Shows only opted-in orders. | Displays all new orders placed. | Displays orders covered under eligible shipping rules. |
Why the Protected Orders Screen Matters
The Protected Orders Screen is more than just a dashboard; it’s a critical tool:
Verify Coverage: Ensure all eligible orders are accurately protected.
Simplify Claims: Quickly locate and manage claims using detailed order data.
Improve Transparency: Gain a clear overview of how your protection setup is performing.
Frequently Asked Questions
Q: How are claims linked to protected orders?
A: Claims are managed directly through the Protected Orders Screen, where you can view coverage details and claim statuses for each order.
Q: What happens to orders placed before activating protection?
A: Only orders placed after enabling Protect are covered. Previous orders will not appear on the Protected Orders Screen.