The Protected Orders Screen is part of Swap Protect. It allows you to view and manage orders that have package protection enabled.
Key Functionalities
View protected orders: Merchants can track which orders are covered under the protection plan.
Search orders: Quickly find an order using the search bar.
File claims: Initiate a claim request directly from the dashboard.
Review coverage details: See the coverage amount, fees, and protection mode for each order.
Accessing the Protected Orders Screen
Log in to your Swap Dashboard.
Navigate to the Protect section in the sidebar.
Click Protected Orders to view all orders with package protection.
Overview of the Protected Orders Screen
The Protected Orders Screen displays a table containing all insured orders. Each row represents a protected order and shows details such as order number, customer details, and order details.
Columns in the Protected Orders Table
Column Name | Description |
Order Name | The unique identifier for the order. |
Customer Name | The name of the customer who placed the order. |
Customer Email | The customer’s email address. |
Order Subtotal | The total amount of the order. |
Amount Covered | The amount covered under package protection. |
Carrier | The shipping provider associated with the order. |
Claim Filed | Indicates whether a protection claim has been filed for the order. |
Search Options
You can use the search bar to locate specific orders by their order number. Please note that you must include “#” in the order number.
Action Buttons
New Claim: You can file a claim for a protected order by clicking the green “+ New Claim” button.
Order Details View
Clicking an order in the table opens the Order Details View, providing in-depth information about the selected order.
Fields in the Order Details View
Field Name | Description |
Order Name | The order’s unique identifier. |
Shopify Order ID | The corresponding Shopify order ID. |
Order Date | The date when the order was placed. |
Customer Name | The name of the customer. |
Customer Email | The email associated with the order. |
Carrier | The shipping carrier used for delivery. |
Order Subtotal | The total value of the order. |
Amount Covered | The amount insured for this order. |
Protection Mode | The protection type, e.g., Merchant or Customer mode protection |
Merchant Payment | The fee the merchant pays for package protection. |
Merchant Fee Percentage | The percentage of the order subtotal charged to the merchant for coverage. |