Error message
“Multiple problems found, see Additional Details — dhl-express”
What this error means
DHL Express usually returns this error when one or more products are missing required customs information.
This is typically caused by missing:
Country of Origin, also called COO
HS code
product customs data
How to fix it
Check the products in the dashboard.
Confirm whether any product is missing Country of Origin or HS code.
Ask the merchant to add the missing product information in Shopify.
Once updated, reprocess the return and regenerate the label.
Keywords
Carrier: DHL Express
Error type: Missing customs data
Related terms: Multiple problems found, Additional Details, COO, Country of Origin, HS code, customs, Shopify product data