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Label error — UPS — BillShipper account number mismatch

Resolve UPS label failures caused by a billing account number that does not match the configured UPS shipper number.

Written by Rez

Error message

“PaymentInformation/Prepaid/BillShipper/AccountNumber must be the same shipper number as Shipper/ShipperNumber — ups-standard-nl”

What this error means

This is a UPS billing account configuration issue.

The billing account number used on the shipment does not match the configured UPS shipper account number.

How to fix it

  1. Do not retry repeatedly without checking the account setup.

  2. Raise this with Swap Support.

  3. Ask Support to check the UPS billing account and shipper number configuration.

  4. Once the configuration has been corrected, regenerate the label.

Keywords

Carrier: UPS
Service: ups-standard-nl
Error type: Billing account configuration
Related terms: BillShipper, AccountNumber, ShipperNumber, UPS account mismatch

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