This error occurs when DHL cannot find a supported drop-off location near the customer's postcode. It usually means DHL does not have drop-off coverage in that area.
Error message
"Multiple problems found, see Additional Details" (where the additional details reference a drop-off location issue)
What this means
DHL could not find a supported service point near the customer's postcode. This usually happens when:
DHL does not offer drop-off coverage in that area
the postcode is outside DHL's supported service point network
no nearby drop-off locations are currently available
How to fix it
Choose one of the following options.
Option 1: Switch to a different carrier
Switch to a carrier with better drop-off coverage in the customer's area, such as Royal Mail or Evri. This is usually the quickest resolution.
Option 2: Use a DHL collection service
If available, switch from a DHL drop-off service to a DHL collection service. With a collection service, DHL collects the parcel directly from the customer rather than requiring a nearby drop-off point.
Before retrying with DHL
Check the DHL service point finder to confirm whether drop-off coverage exists for the customer's postcode before generating a new label.
If the issue continues
Contact support with the RMA ID and the customer's postcode.