What this error means
If a merchant sees the following error when generating a DHL return label:
“Multiple problems found, see Additional Details”
and the issue relates to a DHL drop-off location, it usually means DHL could not find a supported service point near the consumer’s postcode.
This typically happens when:
DHL does not offer drop-off coverage in that area
The postcode is outside DHL’s supported service point network
No nearby DHL drop-off locations are currently available
How to fix it
Choose one of the following options:
Option 1: Use a different carrier
Switch to a carrier with better drop-off coverage in the consumer’s area, such as:
Royal Mail
Evri
This is usually the quickest solution.
Option 2: Use a DHL collection service
If available, switch from a DHL drop-off service to a DHL collection service instead.
With a collection service, DHL collects the parcel directly from the consumer rather than requiring a nearby drop-off point.
Before retrying with DHL
Check DHL’s service point finder to confirm whether drop-off coverage exists for the consumer’s postcode before generating a new label.