SEKO — Invalid Suburb / City / Postcode Combination
Error message
Error: SEKO API returned errors: Origin: The attempted Suburb/City/Postcode combination does not exist in the database. Please update the combination and try again.
Carrier: SEKO
What this means
SEKO rejected the shipment because the suburb, city, and postcode combination is invalid.
This is most commonly seen with Australian and New Zealand addresses.
How to fix
Open the RMA.
Verify the suburb, city, and postcode.
For Australian addresses, verify the postcode using Australia Post.
If the city contains “Saint”, try shortening it to “St”.
Update the address.
Regenerate the label.
If the issue continues
If the address appears valid but the error still occurs:
contact Support
include the full address
include the RMA ID
include a screenshot of the error