Once Klaviyo is connected, you can control how return events are sent directly from the Swap dashboard.
This includes enabling or disabling events, sending test events, and controlling whether Klaviyo replaces Swap’s default emails.
Accessing Klaviyo Email Management
To manage Klaviyo events:
Go to Settings → Returns → Emails
Open the Klaviyo Email Management panel
Enabling Klaviyo Email Management
To start sending events to Klaviyo:
Enable Klaviyo Email Management
Enable at least one event
When enabled:
Swap sends events to Klaviyo
Swap’s native return emails are automatically disabled
Klaviyo becomes the source of truth for return communications
If disabled:
Swap continues using its default email templates
No events are sent to Klaviyo
Available events
You can enable or disable the following events:
Return Created
Return Processed
Return Tracking Update
Return Delivered
At least one event must be enabled for Klaviyo Email Management to remain active.
Enabling and disabling events
Each event can be toggled individually.
Enabled → event is sent to Klaviyo
Disabled → event is not sent
This allows you to control exactly which parts of the return journey trigger Klaviyo flows.
Sending test events
You can send test events to verify your setup and flows.
To send a test event:
Go to Settings → Returns → Emails
Locate the event
Click Send test
What this does:
Swap sends a sample event to Klaviyo so you can confirm:
The metric appears in Klaviyo
The event data is structured correctly
Your Klaviyo flows trigger as expected
This is especially useful during initial setup or troubleshooting.
Resending events from the return timeline
You can resend events directly from a return in the dashboard.
When clicking Resend email:
If Klaviyo Email Management is enabled → the Klaviyo event is resent
If disabled → Swap sends the email using its native system
Example
Resending a return confirmation will resend:
V2- Return Created
This retriggers the Klaviyo flow and sends the email again.
How this interacts with Swap emails
Klaviyo Email Management fully replaces Swap emails.
Enabled → only Klaviyo sends emails
Disabled → only Swap sends emails
This prevents duplicate emails being sent to customers.