In this guide, you will learn how to process an Exchange in Swap. To learn how to request a return, please follow this guide.
Go to the Swap Dashboard
In the "Type" column, you can see which returns are exchanges.
Let's open an RMA
This is the item that is being returned
This is the item that it is being exchanged for
The item is not approved
Click "Approved" to approve the item
Here, you can find a financial breakdown of the RMA. In this case, it is an equal exchange
Here, you will find the customer info and shipping address
This is the shipping carrier information
Click "Process Return" to process and close the RMA
