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Setting or Changing Return Shipping Fees (Returns V2)

Return shipping fees can be set per carrier and region, or charged as a separate payment instead of deducted from the refund. This article covers both options.

Written by Guido Kaspers

This guide explains how to set or change return shipping fees, and how to configure fees to be charged as a separate additional payment instead of being deducted from the customer's refund.

This article is for users of Returns V2. For the Returns V1 version, click here.

Setting or Changing the Fees

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  1. Go to your Swap Dashboard

  2. Open the Returns drop-down menu

  3. Click "Shipping"

  4. These are your domestic carriers

  5. To change the shipping rates for a carrier, click settings

  6. Open the shipping region by clicking here

  7. You can change the fees for refunds, exchanges, and credit

  8. Click "FixedPercentage"

  9. Click "Save"

  10. These are your international carriers

  11. To change a carriers shipping rates, click settings

  12. Open the region you wish to change the rates for

  13. Make sure you are changing the correct region by verifying the countries within this region

  14. You can change the shipping rates the same way as for the domestic market.

  15. Click "Save"

Charging Shipping Fees as a Separate Payment

By default, return shipping fees are deducted from the customer's refund, which reduces the amount they receive back. The Require Additional Payment for Shipping setting changes this: the customer receives their full refund and is charged the shipping fee as a separate additional payment.

Why use this setting?

  • Prevents Shopify from applying a "partial refund" tag to the order. When shipping fees are deducted from the refund, Shopify records the transaction as a partial refund because the full product price was not returned — this can affect reporting and downstream workflows.

  • Keeps refund and shipping fee transactions separate, simplifying accounting.

To enable the setting:

  1. Go to your Swap Dashboard.

  2. Open the Returns drop-down menu.

  3. Click Settings.

  4. Open the Returns tab.

  5. Find Shipping fees.

  6. Use the toggle to enable.

  7. Click Save.

The setting is disabled by default. Once enabled, it applies to all return shipping fees charged through the portal.

If a return results in both a refund and an exchange, the refund is processed first. The shipping fee is then charged as a separate additional payment.

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