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Setting up your Returns Portal (Returns V2)
Setting up the Returns Portal covers branding, return policy, carriers, exchanges, store credit, return reasons, and email configuration. This article walks through each setup step needed to get a Returns V2 portal live… Navigate to Returns → Settings → Returns… Configure Your Return Policy
Mintsoft Integration (Returns V2)
The Mintsoft integration syncs quality control conditions from Mintsoft into Swap, and sends return tracking numbers back to Mintsoft. This article covers the requirements, how to connect, and what the integration does… This article covers Returns V2. For Returns V1, see Mintsoft x Swap Integration (Returns V1)… Use return reasons, not stock conditions
Understanding custom return windows (Returns V2)
Custom Return Windows use Advanced Rules to set different return periods for specific dates or order attributes. This article covers the available conditions… For the Returns V1 version, see Custom Return Window Feature (Returns V1)… How custom return windows work
Returns: Analytics Dashboard (Returns V1)
The Returns Analytics Dashboard provides an overview of your returns and exchanges, offering insights… This article is for users of Returns V1. For the Returns V2 version, click here… Total recycle returns: total number of recycle returns
How to integrate ShipBob with Swap (Returns V2)
The ShipBob integration creates returns in ShipBob automatically and brings quality control outcomes back into Swap. This article covers how to connect it and what it does… ℹ️ This article covers Returns V2… setup dialog, enter your Personal Access Token and click Connect You can also connect ShipBob
Understanding gift returns (Returns V2)
ℹ️ This article covers gift returns in Returns V2… Go to Returns → Settings → Returns in your dashboard… Once enabled, a Gift Returns button appears in your returns portal
Understanding pre-order returns (Returns V2)
Explains how Swap handles returns for pre-order items — purchases made but not yet dispatched — covering identification, customer experience, mixed returns, restocking, and blocking exchanges… Mixed returns… This article explains how Swap handles returns for pre-order items — purchases that a customer has made
Returns: Customer Emails (Returns V1)
Return Confirmation… An email is sent to the customer when they complete the return process on the returns portal and an RMA… link An email is sent to the customer when they complete the return a gift process on the returns
Troubleshooting Issues With Returns (Returns V1)
How to Solve the Most Common Issues with Returns… and select "Returns.”… After selecting "Create," the returns portal pop-up will appear
Returns V2: Quick Start Guide
The Returns V2 Quick Start Guide introduces Swap's returns and exchanges portal, which is designed to turn refunds into retained revenue. This article links to the setup, customer experience, dashboard management, and revenue retention guides… The Returns Portal is designed to make returns and exchanges simple for both you and your customers… Setting up your Returns Portal