FAQs
Frequent questions
By Jordan and 2 others3 authors4 articles
How to Handle an Incorrectly Shipped OrderStep-by-step guide for merchants on how to resolve situations where the wrong item was shipped to a customer, including options for exchange or return and reshipping via Swap Global.
Password Reset Not Working - Troubleshooting Guide
Why can’t return labels be generated in Swap, and how can I resolve the issue?
What are the common reasons for parcel claim rejections and how can they be avoided?