This article explains how to change the variant of an exchange item on an open RMA directly from the Returns dashboard, without having to resubmit the return.
When This Option Is Available
The option to edit an exchange item's variant is available when all of the following apply:
The RMA status is Open
The RMA includes an exchange (this includes refund and exchange, credit and exchange, equal exchange, and similar combinations)
The exchange item has variants in Shopify
The option is not available for Instant Exchanges.
How to Change an Exchange Variant
Open the RMA in the Returns dashboard.
Click the More actions button.
Click Edit variant next to the exchange item
A popup appears showing all available variants for the exchange item, along with their stock status.
Select a Stock location
Select the variant you want to use. Out-of-stock variants cannot be selected unless the item is set to "sell when not tracked" in Shopify.
Confirm your selection. The exchange item is updated to the new variant.
A confirmation notification appears once the change is saved. A log note is also added to the RMA recording the change, for example: "Item X was exchanged to variant Y".
Note: If the exchange item has no variants, a message is shown to indicate this and no selection is possible.
Price Differences
You can select a variant with a different price from the original exchange item. However, any price difference cannot be charged to or refunded to the customer at the time the variant is changed.
Multiple Exchange Items
If the RMA contains more than one exchange item, all items are updated when you change the variant. If there is insufficient stock to fulfil all items in the new variant, they are displayed as out of stock.
Making Further Changes
You can change the variant again at any point before the RMA is processed. Once processing begins, the variant is fixed.
Any emails sent after the variant change reflect the updated exchange item.