More Actions in the RMA (Returns V2)

The More Actions menu in the Returns dashboard provides additional tools for managing return merchandise authorisations (RMAs). The options available depend on the current status and type of the RMA.

This article provides an overview of each action. Follow the links for full instructions.

Edit Variant lets you change the variant of an exchange item on an open RMA without deleting and resubmitting the return. It is available for open RMAs that include an exchange (such as refund and exchange, credit and exchange, or equal exchange), but not for Instant Exchange RMAs. Any price difference between variants cannot be charged to or refunded to the customer at the time of the change.

For full instructions, see How to Change the Variant on an Exchange Item.

Remove Exchange Item allows you to remove an exchange item from an open RMA without deleting and recreating the return.

For full instructions, see Remove an Exchange Item.

Reopen RMA allows you to reopen a closed RMA and return it to an editable state. It is available under More Actions when the RMA meets the required conditions. Not all closed RMAs can be reopened.

For full instructions, see Reopening an RMA.

Delete RMA permanently removes a return request and is only available for RMAs where the customer has not yet shipped the item (pre-transit status).

For full instructions, see Deleting a Return (Returns V2).