Overview
If a return label fails to generate, you can find the full error message directly in the Returns Dashboard and either share it with the support team or attempt to regenerate the label yourself.
Step 1: Go to the Returns Dashboard
Navigate to your Returns Dashboard and select Return Requests.
Step 2: Find the Failed Order
Locate the order for which the label failed to generate and click on it to open the order detail view.
Step 3: Check the Order History for the Error
Scroll down to the Order History section. Look for a System Note that reads:
"Label generation failed"
This note will include the full label error message. You can copy this message and share it directly with the support team for investigation.
Step 4: No Error Visible? Regenerate the Label
If the label failed but no error message appears in Order History:
Click the Regenerate Label button.
Allow the system to attempt label generation again.
If it fails again, a new error message will appear under Order History for you to copy and share.
When to Contact Support
Share the copied error message with the support team if:
The error message is present but you are unsure how to resolve it.
Regenerating the label fails a second time.