Swap has its own label printing software, Swap Label Printer (SLP), which you can use to generate shipping labels via the Swap portal. This also gives Swap full control over the associated commercial invoices, which ensures that you, as a brand, remain compliant when shipping internationally.
If you are interested in using Swap Label Printer, please contact your Swap onboarding or account manager. They will create your account and guide you through the initial setup. There is no need to complete any setup steps yourself.
Below you will find an overview of how Swap Label Printer works, along with prerequisites, day-to-day usage, and common best practices.
Prerequisites
Before Swap Label Printer can be set up, please ensure the following:
Products have HS codes configured
Products have a country of origin configured
Product weights are set for international shipments
If you already have compliant customs descriptions, please share these with your Swap onboarding or account manager so they can be uploaded to the portal.
How Swap Label Printer Works
Swap Label Printer is fully set up and managed by the Swap team to ensure accuracy and compliance.
Portal Setup
Your Swap Onboarding Specialist will:
Create and set up the label portal
Connect the portal to your Shopify store
Add and configure the relevant shipping carriers
End-to-End Testing
Once setup is complete, the Swap team will run a full cross-border test order.
This includes:
Creating a test international order in Orders
Verifying that the shipping label renders correctly in your chosen format
Verifying that the information on the shipping label and Commercial Invoice is correct
Confirming that tracking propagates as expected through your store or WMS workflow
Day-to-Day Usage
Once live, your warehouse team can generate labels directly from the Swap portal.
Typical workflow:
In Orders, select the order or orders you want to ship
Click Generate label
Print the label
This can be done for individual orders or in batches.
Commercial Invoices are automatically generated by Swap and sent electronically to the carrier.
If a label fails to generate, you can:
Fix data issues such as missing HS codes, country of origin, weights, or unsupported address characters
Retry label generation
Switch carrier or service if required
The Swap team will be on hand to support you with any label-related issues.
Common Pitfalls to Avoid
Missing HS codes, country of origin, or weights for international shipments
Incomplete or non-compliant customs descriptions
Address characters that are not supported by certain carriers
If a label fails due to missing or incorrect data, update the relevant product information and retry label generation.