Overview
If a return label fails to generate, you can find the exact error message in the return request’s Order History.
Go to:
Returns Dashboard → Return Request (RMA) → Order History → “Label generation failed”
Step 1: Go to the Returns Dashboard
Navigate to your Returns Dashboard and select Return Requests.
Step 2: Find the Failed Order
Locate the order for which the label failed to generate and click on it to open the order detail view.
Step 3: Check the Order History for the Error
Scroll down to the Order History section. Look for a System Note that reads:
"Label generation failed"
This note will include the full label error message. You can copy this message and share it directly with the support team for investigation.
Step 4: No Error Visible? Regenerate the Label
If the label failed but no error message appears in Order History:
Click the Regenerate Label button.
Allow the system to attempt label generation again.
If it fails again, a new error message will appear under Order History for you to copy and share.
When to Contact Support
Share the copied error message with the support team if:
The error message is present but you are unsure how to resolve it.
Regenerating the label fails a second time.