How Can I Resolve Shipping Label Generation Issues for Exchange Orders?
Shipping label generation issues, particularly for exchange orders, can be frustrating. This article provides a comprehensive guide to understanding and resolving these problems, including the common "404 Not Found" error and troubleshooting steps for successful label creation.
Common Causes of Shipping Label Generation Issues
404 Not Found Error for Exchange Orders
A "404 Not Found" error often occurs when the system tries to locate an order on the Swap Dashboard which does not exist or cannot be found. This issue is particularly common for international exchange orders because they are not supported by the Global carrier workflow.
When an exchange order is created, it is typically not created using a live Swap Global Shipping Rate. This results in the order not being created or synced to the Swap Global Dashboard. As a result, label creation via the Global method fails because the system is searching the Global Dashboard for an order that does not exist on the Dashboard.
To address this:
Search the Swap Dashboard for the order number to confirm the order does not exist in the Dashboard.
Confirm that the exchange order was not created using a shipping rate from Swap Global.
Use the bypass rate option instead of the Global label generation method to proceed with label creation.
Outbound Label Generation Failures
If an outbound label fails to generate for an exchange order, the bypass rate can also serve as a workaround. This method bypasses the system check to the Swap Global Dashboard, so that even if an order does not exist in the Dashboard a label can be created.
Additional Troubleshooting Steps
When the Bypass Rate Fails
If label generation still fails even when using the bypass rate, ensure that each item in the order has a declared value assigned. Missing declared values can prevent the label from being created. After confirming that all items have declared values, retry generating the label using the bypass rate.
Summary and Best Practices
To resolve shipping label generation issues for exchange orders:
Use the bypass rate option for international exchange orders to avoid the "404 Not Found" error.
Ensure all items in the order have declared values if the bypass rate fails.
Retry label generation after addressing any missing information.
By following these steps, you can successfully generate shipping labels for exchange orders and avoid common errors.