Exchange for Something Else, also called Shop Now, lets customers exchange their return for a new, different item. Instead of waiting for a refund or gift card, they can shop again right away. This turns a return into a new sale and helps you retain more revenue.
Shop Now is available in two formats:
In-swap
In-store
This flow can include a bonus incentive to encourage exchanges over refunds.
Shop Now - In-Swap
The In-Swap Shop Now Experience lets customers browse and purchase a new item during the return process through the returns portal. This was previously known as Exchange For Something Else.
The return value and any configured incentive are automatically applied to the new purchase.
Shop Now - In-Store
The In-Store Shop Now Experience allows customers to browse a purchase a new item directly in your storefront during the exchange process. The return value and incentive is applied through your store.
Bonus Incentive
You can apply a percentage-based incentive to the return value to motivate higher spend. Incentives are fully configurable in your Dashboard.
Shop Now vs. Shop Later
While Shop Now drives immediate repurchase, Shop Later offers a digital gift card for future use. Both options support incentives and help retain customer spend.