It’s possible to download a copy of a customer’s return label, QR code, and commercial invoices (where relevant), and check the shipment tracking within the RMA in the Swap dashboard. It is also possible to regenerate a label.
How to Access Your Customer's Shipping Information
Click "Return Requests"
Open the RMA you wish to access the shipping details for
Here, you can find the tracking information
Click on the tracking number to track the parcel
Click here to regenerate a label
Click here to resend the confirmation email
Click here to download the label
Click here to download the QR code, if applicable
Click here to download the commercial invoice, if applicable
