Your storefront agent doesn't work in isolation. It connects to the tools you already run — your commerce platform, your email and SMS marketing, your loyalty programme, your payment provider — so the agent works with your existing stack rather than replacing it.
How to read the status column
Available — live and in use by merchants today.
Available with setup work — supported, but your platform needs configuration or development first.
In build — actively being developed.
Planned — committed to the roadmap, not yet scheduled.
On request — possible, but scoped individually. Talk to us.
Under consideration — not currently on the roadmap. Tell us if you need it.
Commerce platforms
Your commerce platform is where your products, inventory and orders live. The agent reads your catalogue from it and writes completed orders back to it.
Platform | Status | What you should know |
Shopify | Available | Our most established connector. Fastest route to launch. See Understanding the Shopify Agentic Storefront integration |
Centra | Available with setup work | Full catalogue, orders and content-management support. |
Shopify Hydrogen | Available with setup work | Supported, but treated as a custom catalogue. Tell us early — it affects your timeline. |
Salesforce Commerce Cloud | Available with setup work | We build the connection on our side. Scoped case by case. |
Custom / headless storefronts | Available with setup work | Always bespoke. We map your catalogue to the agent individually. |
Payments
Connector | Status | What you should know |
Adyen | Available | Our default payment provider. Handles card payments, chargebacks and fraud tooling on the agentic checkout. |
Shopify Payments | In build | For merchants who want payments consolidated under their existing Shopify accounting. Frequently requested. |
Stripe | Planned | More payment providers to follow. |
Your own checkout | On request | Possible for larger implementations where your checkout carries dependencies we shouldn't disrupt. Needs a commercial conversation. |
Email, SMS and customer marketing
Connector | Status | What you should know |
Klaviyo | Available | Our deepest marketing integration. Shopper activity from the agent flows into your own Klaviyo account and matches to each profile once an email is captured. It goes well beyond browse and cart activity — the agent passes through intent signals that don't exist on a traditional site. |
Klaviyo SMS | Planned | The next phase of the Klaviyo work. |
Attentive | In build | Built with one merchant. Not yet available more widely. |
Bloomreach | Planned | Early scoping. |
Loyalty and membership
Loyalty is built as a shared layer rather than a series of one-off integrations, so the agent can recognise a shopper's tier and available rewards regardless of which provider you use. Adding a new provider doesn't mean rebuilding the capability.
Provider | Status | What you should know |
LoyaltyLion | In build | Next in sequence on the shared loyalty layer. |
Yotpo | Planned | Adapter built, not yet live with merchants. |
Antavo | Planned | Prioritised for build. |
Talon One | Planned | Prioritised for build. |
Smile.io | Under consideration | Not on the near-term roadmap. If you're on Smile.io, talk to us — implementation is currently handled by your agency rather than natively. |
Promotions and discounts
Capability | Status | What you should know |
Shopify discount code sync | Available | Codes configured in Shopify are recognised, so you manage promotions in one place. |
AI and customer experience tools
Connector | Status | What you should know |
Virtual try-on | Available | Live try-on within the storefront. Currently strongest on upper-body garments. See Understanding Virtual Try-On |
Knowledge base answers | Available | The agent answers policy and service questions from your own content, organised into knowledge packs. |
Handover to your support team | Available | The agent escalates to a human when it can't help, passing the conversation context with it. |
Order tracking | Available | A shopper can ask where their order is and get an accurate answer, retrieved live rather than estimated. |
Gorgias and other helpdesks | On request | Let us know if you'd like to integrate Swap's CS agent with your own helpdesk tool. |
Order management and fulfilment
When a shopper checks out through the agent, the completed order is written back into your commerce platform, so it flows through your existing fulfilment process like any other order. Nothing about your warehouse or 3PL setup needs to change.
