A service preset is a set of customisations applied to a shipping service. Presets control how a shipment is processed, including pricing rules, customs handling, and carrier behaviour.
Who can modify presets: Swap support only. Presets are shared across all merchants using that service — a change to one preset affects everyone on it.
If a merchant needs a new preset or a service modification: Contact Swap. Do not attempt to create or edit presets independently.
Common service names for UK merchants:
- International Connect Plus DDP
- International Priority DDP
Naming conventions:
- DDP = Delivered Duty Paid
- 3PB = Third Party Billing
You can view a brand's carrier options and presets to supply during troubleshooting:
- Orders Hub users → Courier Integrations settings
- Other WMS users → Reseller API Accounts > brand > Presets