This article walks you through resetting your Swap merchant portal password and explains how to resolve the most common issues that prevent the reset from working.
How to reset your password
Enter the email address associated with your Swap account.
Click Send Reset Link.
Check your inbox (and spam/junk folder) for an email from
[email protected].Click the link in the email — it will open a page to set a new password. The link expires after 1 hour.
Enter a new password (minimum 8 characters, including at least one number and one special character).
Click Save and log in with your new password.
I didn't receive the reset email
Check your spam or junk folder.
Make sure you are using the email address registered with your Swap account.
Wait up to 5 minutes — email delivery can be delayed.
If your company uses email filtering, ask your IT team to whitelist
[email protected].Requesting a new link immediately invalidates the previous one.
The reset link says "Expired" or "Invalid"
Reset links expire after 1 hour. Return to https://swap-os.com/reset-password and request a new link.
If you have requested multiple reset emails, use the link from the most recent email — earlier links are invalidated as soon as a new one is sent.
The reset link opens a broken page
This is often caused by browser cache. Copy the reset link from the email and paste it directly into an incognito or private browsing window rather than clicking it.
If the issue persists with a fresh link in an incognito window, contact Swap Technical Support with a screenshot of the error.
I reset my password but still can't log in
Clear your browser cache and cookies, then try again.
Try an incognito or private browsing window.
Check that Caps Lock is off and that you are entering the new password correctly.
I don't know which email is registered
Contact Swap Technical Support with your company name and we will look up the registered email address for you.
Account locked
After 5 failed login attempts, your account may be temporarily locked. Wait 15 minutes and try again, or contact Swap Technical Support to unlock it.