You can now export your Global order data directly from the Swap Dashboard. This makes it easier to analyse sales, reconcile with finance, and share order details with your internal teams or partners.
How exports work
Exports are generated from the Global > Orders page. Any filters you apply (such as date range, order status, or destination country) are automatically respected in the export file.
The export is delivered as a CSV file in a consistent format, containing all standard order and item-level columns.
Downloading an export
Go to Global > Orders in your Swap Dashboard.
Apply filters if you want to narrow down the results.
Select the Download CSV button in the top-right corner.
Depending on the size of your export:
Small exports will download instantly in your browser.
Large exports will be processed in the background. You’ll see a message confirming the file will be sent to you by email once it’s ready. The email includes a secure link to download the CSV and will be available for 24 hours.
CSV format
File type: .csv
Structure: Predefined columns (no customisation or column selection).
Level: Item-level detail (each row represents an item within an order).
Example CSV at the bottom of the article.
CSV Columns
Column | Description |
Store Id | Unique identifier of the store within Swap. |
Store Name | Name of the store associated with the order. |
Order Id | Unique identifier for the order in Swap Global. |
Platform Order Id | Order ID from the connected ecommerce platform (e.g. Shopify, Magento). |
Platform Order Name | Order reference: this is the visible name for the order (i.e #1001). |
Order Placed At | Date and time when the order was created. |
Order Fulfilled At | Date and time when the order was fulfilled (if applicable). |
Tracking Numbers | Carrier tracking number(s) linked to the order shipment. |
Destination Country | Destination country of the order shipment. |
Currency | Currency used for the order transaction. |
Subtotal | Total of item prices before discounts, shipping, and taxes. |
Shipping Rate Amount | Shipping charge billed to the customer. |
Shipping Rate Code | Code identifying the shipping rate or service used. |
Billed VAT | Value-added tax (VAT) billed on the order. |
Billed Sales Tax | Sales tax billed on the order. |
Billed Import Duties | Import duties billed on the order. |
Billed Total | Total amount billed, including items, shipping, and taxes. |
Number Items Returned | Number of items from this order that were returned. |
Total VAT Refunded | Total VAT refunded for this order. |
Total Duties Refunded | Total duties refunded for this order. |
Order Status | Current status of the order (e.g. order placed, shipped). |
Country of Origin Applied | Country of origin applied for duty and tax calculation. |
Tax strategy applied to the order (e.g. Delivered Duty Paid). | |
Region Code | Region or market code associated with the order. |
Total Discount Amount | Total discounts applied to the order. |
Pricing Coefficient | Pricing adjustment coefficient used for calculation. |
You can open the CSV in Excel, Google Sheets, or any other spreadsheet tool to filter, sort, or analyse the data.
Limitations
Custom column selection is not available.
Saved export templates are not supported.
Best practices
Use filters before exporting to keep your file size manageable.
For large time ranges or multiple destinations, expect the export to be emailed.