The Gift Returns feature allows you to offer a simplified returns process for gift recipients, even when they don’t have the original order details.
This feature is a great fit if you:
Experience a high volume of gift purchases, especially during the holidays.
Want to provide a customer-friendly experience for gift recipients.
Prefer a controlled return process that includes manual verification for non-order-number returns.
Disabling this feature is also available in your dashboard settings for those who prioritise security and wish to avoid the complexities of gift returns.
Key Benefits
Simplifies the Return Process for Gift Recipients: Enables customers who received a gift to request a return without needing access to the original order information.
Avoids Involving the Gift Giver: The gift recipient can handle the return without notifying the purchaser, providing a discreet solution.
Supports Exchanges Only: Refunds are not allowed for gift returns to protect from potential misuse (only exchanges and store credit are allowed)
Enabling Gift Returns
You can easily activate or deactivate the Gift Returns feature in your dashboard based on your preferences. Once enabled, a new “Gift Returns” button will appear in your customer return portal, providing an intuitive experience for gift recipients.
To enable the Gift Returns feature in your dashboard:
Go to Returns → Settings → Returns in your dashboard.
Locate the Allow gift returns toggle.
Switch the toggle to On.
Click Save to enable gift returns.
Finding Gift Returns in your Dashboard
Gift returns will be marked with a gift icon on the returns table and in the RMA screen:
How It Works
Gift returns work through two main workflows, depending on whether the gift recipient has the order number.
If the Gift Recipient Has the Order Number
The gift recipient fills out a return form using the order number.
The return process proceeds as usual but is limited to exchanges or store credits