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Return Reasons

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Written by Guido Kaspers
Updated over a week ago

This guide will walk you through the step-by-step process of setting up and mapping return reasons in the SWAP Dashboard. By configuring return reasons correctly, you ensure that customers selecting a return option in the Returns Portal have clear and predefined choices. These return reasons provide transparency and allow your business to collect valuable insights into why items are being returned, helping you optimise product quality, improve customer satisfaction, and refine your return policies.

Setting Up Return Reasons

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  1. Click "Settings"

    Click 'Settings'

  2. Open the "Return reasons" tab

    Open the 'Return reasons' tab

  3. Click here to add a return reason

    Click here to add a return reason

  4. Add a title. This will be visible to the customer

    Add a title. This will be visible to the customer

  5. Map the return reason to a Shopify return reason. This will appear in the order on Shopify

    Map the return reason to a Shopify return reason. This will appear in the order on Shopify

  6. Enable these settings if necessary

    Enable these settings if necessary

  7. Optionally, you can add sub reasons by clicking "+ Add sub reason"

    Optionally, you can add sub reasons by clicking '+ Add sub reason'

  8. Name the sub reason

    Name the sub reason

  9. Click here to add the sub reason

    Click here to add the sub reason

  10. Click "Save"

    Click 'Save'

  11. You can edit, or delete a return reason with these buttons

    You can edit, or delete a return reason with these buttons
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