Deleting a return in Swap will permanently remove the return request from the system as if it never existed. This action is recommended only if you need to modify the return request for the customer while it is in the ‘Pre-transit’ status. For returns that are ‘In-transit’ or ‘Delivered,’ consider placing the return ‘On hold’ or closing it instead. Deleting a return in these statuses will result in losing all associated records and documentation in your system.
Deleting a Return
Go to "Return Requests"
Open the RMA
Click "Delete Return"
Click "Remove"
