Claims
Process for submitting claims for lost or damaged parcels (non-Protect customers only).
By Jemma and 1 other2 authors3 articles
- Timelines for claim submission and processingThis article lists the claim submission timeline and deadlines for all major carriers.
- How to raise a carrier claim for a lost, missing, or stolen parcelThis article explains how to raise a claim with Swap for a lost, missing, stolen, or damaged parcel — including what evidence you need and what to expect after submitting.
- Troubleshooting parcel claim rejectionsThis article explains the most common reasons parcel claims are rejected by carriers, and what to check before submitting.