Some marketplace platforms (such as Mirakl) do not use Shopify order numbers, which can prevent customers from logging into the Swap returns portal using standard logic.
To support these platforms, Swap allows you to enable login using order tags instead of order numbers.
Dedicated Returns Portal URL
Swap can create a dedicated returns portal URL for platforms like Mirakl. This URL allows customers to log in using order tag information. The default portal URL remains available and uses Shopify order numbers.
Both the dedicated and default portals share the same dashboard, RMA table, and settings.
The dedicated URL uses the order tag (instead of the order number) as the order ID during login.
A different URL means a different portal. Each portal is configured separately.
Handling Suffixes in Order Tags
If your Mirakl order tags include suffixes that customers do not receive (e.g. “-A”), Swap can be configured to ignore one suffix per portal.
Only one suffix can be ignored.
If the order tags are not unique after removing the suffix, login will not be possible.
Email Handling During Login
Customers are still required to enter their email address during login (if the security field is enabled), but:
The email is not verified against Shopify, as it is not always provided.
Once the return is submitted, the entered email is stored in the RMA.
Swap will send the return submission confirmation email to this address.
How to Enable This Feature
To enable login using order tags for Mirakl, contact Swap support. The support team will:
Enable the feature in the backend
Provide your dedicated returns portal URL